Falkner Place - Service Outage (Resolved)
  • Priority - Critical
  • Affecting Other - Falkner Place - Power
  • -- 09/05/2018 01:35 --
    We have had confirmation that the issue related to a partial BT Fibre break issue in Liverpool. This issue was resolved at 01:18


    -- 09/05/2018 22:25 --
    We have established contact with the out of hours building management team, they are on-route to investigate the power issues. ETA for next update 23:00

    -- 09/05/2018 21:48 --
    BT has advised there is no known network faults, we are currently liasing with the Building Management comany to investigate a loss of power to the communications room.

    We will update once we have managed to investigate the power outage.

    -- 09/05/2018 21:28 --
    Our team has raised a case wit BT to investigate any known BT network faults.

    -- 09/05/2018 21:15 --
    Our networking monitoring has notified us of an outage at this site, our team is currently investigating this.

  • Date - 09/05/2018 21:11 - 10/05/2018 01:18
  • Last Updated - 18/05/2018 09:21
Bright Orange Telephone / Fault Diagnostics (Resolved)
  • Priority - Medium
  • Affecting Other - Bright Orange Service Team
  • Between 1pm and 3pm on Friday 13th April there will be a power disruption to our offices for around 15minutes during this period.

    More information will be posted closer the to the time.

  • Date - 13/04/2018 12:30 - 13/04/2018 15:00
  • Last Updated - 09/05/2018 22:10
Core Router Reboot (Resolved)
  • Priority - Low
  • Affecting Other - London.Core.AC1
  • On the 14th Feb 18. Our network engineering team will apply a software update to London.Core.AC1 at this time we will need to reboot the equipment for the software update to take effect. 
    At this time any connections connected to this equipment will drop. Although this should only be momentarily, if your broadband connection does not return please simply restart your router.

  • Date - 14/02/2018 20:00 - 14/02/2018 20:57
  • Last Updated - 25/04/2018 13:24
Faulkner Internet Down (Resolved)
  • Priority - Critical
  • Affecting System - Ethernet & Broadband - Liverpool
  • -- Update @ 16.40 - 31/01/2018 --
    We currently have an engineer on site dealing with a network update - We apologise for any inconveience this has caused - We will continue to keep you updated.

    Next Update will be after 18:00pm

  • Date - 31/01/2018 16:41 - 31/01/2018 18:19
  • Last Updated - 25/04/2018 12:59
Falkner Place (Resolved)
  • Priority - Critical
  • Affecting Other - Fibre Outage
  • --- 11/04/2018 12:15 ---
    We are marking this case as resolved, if your service has not returned to service we advise you power cycle your router. If your service still does not return to service please contact our service support team.

    --- 11/04/2018  01:37 ---
    Service appears to have returend to normal service, we will be monitoring all the services to ensure correct operation

    --- 10/04/2018 23:23 ---
    Our team is still working with the management company to investigate power in the central Comms room.
    we will update once we have more information.

    We have been advised we may have to wait for office hours, however we are still pursuing possible options.


    --- 10/04/2018 22:46 ---
    BT have confirmed there is no connection on site, however they require confirmation that there is no power outage, we are liasing with the management company to investigate this issue.


    --- 10/04/2018 22:32 ---
    Our engineers have contacted the on-site contact for this accomodation to investigate a possible loss of power, we are waiting a response to confirm this action.We have also an open case with BT to investigate the outage.


    --- 10/04/2018 22:07 ---
    Our engineers have raised an issue with BT to investigate the outage, all steps are being taken to restore service as soon as possible.


    --- 10/04/2018 21:30 ---
    Our network monitoring systems have identifed an outage affecing the connection to Falkner Place.
    The network engineering tem is investigation this and will provide an update shortly

  • Date - 10/04/2018 21:15 - 11/04/2018 12:15
  • Last Updated - 11/04/2018 12:48
Network Connectivity Issue - Liverpool (FS) (Resolved)
  • Priority - Critical
  • Affecting System - Falkner Place > 15 Users
  • --- Update 01/03 @ 10:15 --
    We are making our best endeavors to resolve the current service outage, however due to Weather Conditions across the North East and Midlands we are unable to assign Field Engineers.
    Our team is currently working on resolving this issue in a timely manor.


    --- Update 28/2 @ 21:15 --
    Our engineering team is unable to restore service to the affected equipment remotely. Field engineers have been assigned to replace the faulty equipment.
    Due to access restrictions to this site and current weather conditions our estimated repair time is 1st March @ 12PM

    This service outage is affecting less than 15 users.

    --- Update 28/2 @ 20:45 --
    Our team is still investigating the issues with the hardware on site with a view to exchanging the on-site equipment.

    --- Update 28/2 @ 20:05 --
    Our monitoring systems have alerted our Network Operations Centre that some kit has become unavailable on the network at Falkner Place,  our engineers are currently investigating this issue and an update will be available shortly.

  • Date - 28/02/2018 20:01 - 05/03/2018 10:32
  • Last Updated - 01/03/2018 10:30
Liverpool Outage (Resolved)
  • Priority - Critical
  • Affecting Other - Ethernet & Broadband - Liverpool
  • -- Update @ 08/02/18 --

    An RFO for this has now been added to this event.  Available HERE

    -- Update @ 20:05 - 21/01/18 --

    The MSO issue has now been resolved, we have seen all affected customer circuits clear on our monitoring screen, we will continue to monitor the sites for stability for the next few hours to make sure there are no further issues, a full RFO will be provided on our status page.

    -- Update @ 19:43 - 21/01/18 --

    A BT engineer has now arrived at the exchange and is now undertaking the initial diagnostics to locate the issue. This is being treated as a Major Incident and we will continue to keep you updated with any development made by the engineer.

    Next update will be after 20:15


    -- Update @ 18:23 - 21/01/18 --

    An additional BT engineer is still on route to site to investigate the connection issue. This is being treated as a Major Incident and we will continue to keep you updated with any development made by the engineer. We sincerely apologise for any inconvenience caused.

    Next update will be after 19:30


    -- Update @ 13:41 - 21/01/18 --

    A BT engineer is expected to be on site for 17:00 to investigate the connection issue in Liverpool. This is being treated as a Major Incident and we will continue to keep you updated with any development made by the engineer. We sincerely apologise for any inconvenience caused.

    Next update will be after 17:30.

     

    -- Update @ 12:22 - 21/01/18 --

    A BT engineer is still on route to site to investigate the connection issue. This is being treated as a Major Incident and we will continue to keep you updated with any development made by the engineer. We sincerely apologise for any inconvenience caused.



    -- Issue Notified @ 10:07 - 21/01/18 --
    There is a reported outage of all BT originating fibre and broadband services in the Liverpool Area.
    BT have confirmed this is classified as a Major Service Outage (MSO) and has been assigned P1 - Critical Status

  • Date - 21/01/2018 10:07 - 21/01/2018 20:05
  • Last Updated - 08/02/2018 22:30
Planned Works (Resolved)
  • Priority - High
  • Affecting Other - Ethernet & Broadband - Liverpool
  • Between the hours of 2200-0600 on both 12/02/2018 and 13/02/2018  repair works on Hanover that will affect the Wolstenholme Square Connectivity.
    BT have advised they will be performing emergency repair work on street equipment during the above times.

  • Date - 07/02/2018 22:00 - 28/02/2018 20:57
  • Last Updated - 07/02/2018 21:04
Faulkner Internet Issues (Resolved)
  • Priority - Critical
  • Affecting System - Ethernet & Broadband - Liverpool
  • -- Update - @11.00 07/02/2018 --

    Our technical team have located a routing fault within one of our partnering networks. Our team have shut down this link while the network in question resolves this issue. Service has now returned to normal. Our team will continue to monitor our network stability.



    -- Update @ 10.00 - 07/02/2018 --

    We are aware that Faulkner is having issues with the broadband - Our Technical team are working to resolve the issue as soon as possible, we apologise for any inconvenience this may be causing you.


  • Date - 07/02/2018 09:49 - 07/02/2018 11:00
  • Last Updated - 07/02/2018 20:56
Bright Orange Phone Lines (Resolved)
  • Priority - Low
  • Affecting System - Virtual PA/Phone Lines
  • @13.21 - Update -
    We are experiencing issues with our telephone lines, this is affecting a number of systems we have in place, our Technical Team are currently investigating the issue - Please await further update

    - Update - @ 14.05 - 
    - The phone line issue has been investigated by our team, it has been passed over to BT as we believe the issue is outside of our network, sorry for any further inconvenience this may be causing, we are reachable via email info@brightorange.co.uk

    - update @16.00 -
    - The issue has now been resolved, all systems are now up and running as usual.

  • Date - 06/02/2018 13:19 - 06/02/2018 16:00
  • Last Updated - 06/02/2018 16:21