Delivery Policy

Delivery of Service Policy

Internetty Ltd only provides equipment relating to the supply of it's services.

We sometimes will need to send new or replacement hardware to ensure the operation of your service. Depending on the type of service will depend how we process this.

 

New premises not connected currently to Internetty

Internetty will arrange for an engineer to attend your premises and activate the service, the date and time of this appointent will be arranged by our customer care team shortly after the order is placed.

Property already connected to Internetty - No Equipment 

If your property is already connected to the Internetty network we may just need to simply send you some equipment to get your service online. If you place your order before 3pm Monday-Friday we will ship this equipment same day using one of the following

Royal Mail Special Delivery (Next Working Day) - Free of Charge, You will be required to sign for the parcel. (No Delivery on Saturdays or Sundays).
Royal Mail Special Delivery Saturday-£7.50 (including VAT), You will be required to sign for the parcel.
Enginer - Internetty may have an engineer local to you, they will drop this in and help you with the setup. (This option will be arrange with customer care shortly are your order is placed)

 

Property already connected to Internetty - Equipment Present.

If your property has been connected to the Internetty network by the previous occupant the router should already be installed and on-site. Our customer care team will normally activate your service within 2 hours and no visit or postage will be required.


Help! I haven't received my parcel, what should I do?

Contact us - we will do anything we can to help. If an item sent by Royal Mail has not been received it can often be found at the local sorting office awaiting collection. If not, the Royal Mail has a specific procedure that we can follow in the event of a missing parcel.

If your order has been dispatched with Fed Ex or DHL then we can track and trace it using their online system.

 

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